Previous events
All previous events
Business Interruption Insurance in plain English
Presented by Alan Chandler, one of the UK's most popular insurance presenters. Alan will take this opportunity to run through how business interruption insurance should be correctly set up. Alan will lift the myths away from Bi and show how, in his easy to understand style, you can get this cover on a correct footing going forward. This presentation will be applicable for brokers, underwriters, claims staff and loss adjusters.
View event detailsEnabling Women's Careers - 1st Session - Empowerment
We are excited to announce that we have joined forces with our local institutes to bring you monthly sessions to Enable Womens Careers. This is the first of our joint sessions where Caroline will design and facilitate collaborative sessions on a monthly basis. These sessions will not be recorded as we aim to create a safe space for members to express themselves and grow as the months progress. Futre topics will be determined by the members each month. These sessions are for all levels for PFS and CII.
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IDD Complaint Handling
"The course will give you an in depth understanding of complaint handling in a regulated environment. We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them. We’ll also explore the impact of the new Consumer Duty on complaints handling with particular focus on good outcomes for our customers. Through using interactive exercises and realistic scenarios we will run through examples of complaints and the ways we should and should not handle them."
View event detailsAnnual Quiz Night
Please join us for our Annual Quiz 2023 where we will crown the brightest in the local insurance industry! Do you have what it takes? WHERE? The Boot Munden Road Dane End Ware SG12 0LH The Quiz is designed for all persuasions, covering trivia, general knowledge, sport, music, film, tv and so much more. Price: £10 per person (maximum of 4 per team). Includes quiz entry and a Pizza. Non members welcome.
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Remaining Resilient
Experts in positive psychology have long recognised that resilience is fundamental to good mental health and wellbeing and research consistently confirms that resilience is a capacity that is open to all to learn. Resilience is like a muscle – we need to use it to keep it strong, to prevent its power from diminishing. There is significant value in everyone investing time and energy into consciously developing resilience – as a strong protective factor for future mental and emotional health and wellbeing. In this session, we will explore how we can all commit to safeguarding and nurturing our resilience skills to protect our future mental and emotional health and wellbeing.
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Managing Tricky Conversations - Live Online Zoom Training - Wednesday 26th April - 12 Noon
Join us for this interactive session which will be held on zoom. - We will identify common tricky conversations that take place and negative assumptions that can be made. - We will explore how we can consider alternative perspectives to achieve positive outcomes. - We will break out in groups to put these tools into practice. Please allow up to 90 mins for this session and be ready with your cameras on as we will be working together in groups. We look forward to seeing you!
View event detailsManufacturing Industry focus
Join Diane Jenkins for this webinar where this session on manufacturing is the first of a series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
View event detailsAnnual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsHospitality Industry focus
Join Diane Jenkins for this webinar where this session on Hospitality is another of our series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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Webinar – Let's Talk Menopause
The menopause can have a big impact on the daily lives of employees and, in turn, have a negative impact on their performance and attendance at work. This session aims to help raise awareness of the challenges it can cause and the simple actions that can help women thrive in the workplace.
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Enabling great connection (an introduction to building rapport)
We are very excited to invite you to this interactive session on Zoom where we will be delving into how we can create great connections with others. This session is suitable for all levels of development and is for all CII and PFS Members
View event detailsDirectors and Officers Insurance in plain English
The webinar will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. The market will harden and that is why it is essential brokers have conversations with their clients now. It should also be noted that many more directors are being sued in recent times individually and that the amount of HSE prosecutions have trebled against individual directors since 2015. This is no longer a cover that ANY director can ignore, and ironically if a director refuses D&O without consulting their fellow directors they have massively increased their own personal D&O exposure!
View event detailsProfessional indemnity insurance
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
View event detailsANNUAL DINNER AT KNEBWORTH BARNS
The Insurance Institute of Luton & Hertfordshire is delighted to announce details of our Annual Dinner for 2023 Don't miss this chance to meet and catch up with your colleagues from within the Insurance Industry. We are delighted to invite you to another fantastic formal dinner with special guest speaker former England and Watford Striker Luther Blissett. We will eat, be merry and celebrate our wonderful profession. It is the 91st in our history and set to be the best!
View event detailsCyber Insurance
Join Diane Jenkins for this webinar where she discuses Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class.
View event detailsDefined Benefit Pension Advice External CPD Event with Peter Lawlor of Expert Pensions
Join Peter Lawlor for this face to face event where he will discuss Defined Benefit Pension
View event detailsA plain English overview of contractors insurance
Join Alan Chandler for this webinar on contractors insurance where he will discuss from small builder to plumbers through to large building firms there are an increasing number of contractors needing insurance, often due to the fact that building firms now take on contractors rather than employees. These contractors need professional guidance on their insurance needs, and this presentation will outline the main factors to be taken into account. As an example, would a small building firm really understand the difference between labour-only and bona-fide sub-contractors, if they do not have a broker they are in big trouble, as the Insurance Act 2015 says they must make a fair presentation of risk, without help how do they do this?
View event detailsEmerging Risks
Join Diane Jenkins for this session where she will discuss Emerging Risks looks at some of the issues that are changing the insurance industry – in terms of ways of working, and new insurance solutions being developed.
View event detailsOvercoming client objections to buying non-core policies
Join Diane Jenkins for this webinar on how to overcome client objections where she will discuss how In difficult economic environment clients often buy less insurance – this session looks at various non-core policies (outside main property and liability classes) and identifies the benefits these policies provide for clients
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