Previous events
All previous events
Manage Your Fear and Show Up with Confidence
Susan Heaton-Wright is a multi-award winning impact, communications and speaking expert for emerging leaders and the creator of the Superstar Communicator™ methodology. She is an international speaker; the MD of award-winning music company, Viva Live Music, podcaster and a former prize winning international opera singer.
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Introduction to Marine Cargo
Products get made all over the world. Once that a product is made, it needs to be transported to the retailer to be sold. This course will explore the element of marine cargo insurance, and how contracts are formed between the seller and the buyer of the goods. It will explore the insurable interest principle and how it differs to a general insurance product due to the nature and operation of this industry. You will determine the variety of products available within the market, along with the appropriate underwriting considerations for each. Finally, the course will look at how claims arise, and how they technically work when a loss occurs.
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Regulation and the London Market
"This course looks into the London Market and just how Lloyd’s is positioned within it. We look at the operation of Lloyds, its stakeholders and its place in the global insurance market. We will explore Lloyd’s legislation, how it is regulated and why. It is a valuable overview for those working within or just wanting a better understanding of the London Market."
View event detailsInsurance Conduct of Business Sourcebook (ICOBS) - Introduction
"This session is aimed to introduce the delegate to the Insurance Conduct of Business Sourcebook and its requirements in relation to General Insurance. It provides a top level overview of the interpretation of the sourcebook. Reference should be made to the FCA handbook for the full rules and guidance."
View event detailsEnabling Womens Careers - 19th October - Developing Resilience
Join us for the October Women's Forum - Developing Resilience This session will be Live-Online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
View event detailsFCA consumer Duty of Care
"This FCA are increasingly moving away from principles-based regulation to outcomes-based, and the new Consumer Duty clearly demonstrates this commitment and shift. The core components of fair treatment of customers and acting with integrity are not new, but the regulator’s expectations, the cultural shift requirements and the outcome focus of the initiative represent a new era for regulation that is far removed from “box ticking”. This session is designed to provide the learner with an understanding of the aims, requirements, and expectations of the FCA in complying with the Consumer Duty."
View event detailsLuton & Hertfordshire Half Day Regional Financial Services Conference
Join us for our Financial Services Half Day Conference followed by Lunch 09.30 – 10.00 Arrival and coffees 10.00 – 10.50 First speaker - Royal London’s Craig Muir – Pension tax allowances 10.50 – 11.40 Second speaker – Foresight’s Hiten Parmar – VCT’s, another tool 11.40 – 12.00 Break 12.00 – 12.50 Third speaker – LV’s Vincenzo Lomonaco – Secured Income 12.50 - 13:45 Lunch
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Introduction to Lloyd's
This course aims to introduce Lloyd’s and the London Insurance Market, taking delegates from the commencement of insurance trading in the 17th century through to the current day.
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7 TOP TIPS ON HOW TO BE A MORE EFFECTIVE AND MORE EFFICIENT LEARNER WHEN STUDYING FOR PROFESSIONAL QUALIFICATIONS
This practical and interactive webinar is perfect for candidates studying towards professional qualifications with either an exam or coursework element. With often limited, or sometimes no tutor support, it is extremely difficult to balance home, work and study. This webinar will teach you key skills of how to get started with your studies, how to research assignments, read as much as possible in the least amount of time and deal with issues such as procrastination and mental blocks, as well as how to avoid overlearning. We will also look at how to plan your assignment and structure your writing.
View event detailsCommunicating with Vulnerable Customers
Join Jeff Heasman for this session on Communication with Vulnerable Customers. It is critical that everyone working in insurance and financial services understands the definition of a vulnerable customer, how to identify a vulnerable customer and what the laws and regulations say. However, the critical next step of how to communicate with a vulnerable customer is often overlooked and lacking in most training sessions on the subject of vulnerable customers. This training session corrects this common mistake by providing key skills necessary to ensure that you are able to communicate clearly and effectively with vulnerable customers.
View event detailsLaughing Yourself to Wellness
Join Jeff Heasman for the the science of laughter in the workplace and an introduction to laughter yoga. People very rarely succeed in something unless they are having fun doing it. This may explain why laughter clubs are popping up in companies, large and small, across the world and why it has been receiving so much coverage in the press in recent years!
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Enabling Womens Careers - Wednesday 20th September 12 Noon - Communicating with Confidence
Join us for the September Women's Forum - Topic to be confirmed! This session will be Live-Online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session and be ready with your camera on if possible benefit the group.
View event detailsEnabling Womens Careers - Wednesday 20th September 12 Noon - Communicating with Confidence
Join us for the September Women's Forum - Topic to be confirmed! This session will be Live-Online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session and be ready with your camera on if possible benefit the group.
View event detailsM05 – Dip CII module Intense Revision Day
Join Jennifer Yeates for an Intense Revision Day for the M05 Dip CII Module
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Membership & Exam Overview With the CII
Ashleigh Picton has a background in Customer Service Management and Operations. She likes to see results and deliver client resolutions at the same time as building relations. She is passionate to understand the needs of the CII's London Market corporate clients leading to improved performance linked to business goals. Like many of our members, Ashleigh is also studying, so has first-hand knowledge and experience of the CII qualifications, helping her relate to CII students across the key disciplines, providing hints and tips for success. As we all know, a company’s employees are its greatest asset with investment into education and wellbeing at the forefront of many business strategies. In her previous role the CII supported her in becoming an Institute of Customer Services coach, enhancing her skills set and enabling her to support others in their careers. "The CII’s Professional Map is a great way to identify training requirements, looking at behaviours and technical expertise, to boost professional development". In her spare time Ashleigh enjoys reading fiction, listening to music and would describe herself as a cook that improvises! Not forgetting she is a huge F1 fan and enjoys socialising with friends and family.”
View event detailsHOW TO UNDERSTAND AND EXPLAIN INSURANCE POLICIES IN 5 EASY STEPS
The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language. This session will show you how to understand and explain insurance policies to customers in 5 easy steps.
View event detailsContractors all risks - an introduction (1)
Join Diane for this webinar where this session will look at Contract Works policies and what they cover, what are the main cover issues (including defect exclusions) and the information brokers need to place the cover
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Getting back into balance
As the summer comes to a close, the leaves start to turn and the children return to school, what better time than now to take back control of the reigns of life and review our priorities for the rest of the year and beyond. This fun and interactive session will be Live-Online on zoom and will not be recorded to enable sharing and networking. Please have your camera on where possible for the benefit of the group.
View event detailsGetting back into balance
As the summer comes to a close, the leaves start to turn and the children return to school, what better time than now to take back control of the reigns of life and review our priorities for the rest of the year and beyond. This fun and interactive session will be Live-Online on zoom and will not be recorded to enable sharing and networking. Please have your camera on where possible for the benefit of the group.
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