Previous events
All previous events
Redefining your Relationship with Stress
Stress is ubiquitous and, to make matters worse, most of us are reminded on a regular basis that it’s bad for our health. Yet, the research findings are mixed. While stress can undermine both our physical and mental health, it can also enhance it. This webinar will explore why we may need to rethink the ‘stress is bad’ mantra that most of us have been brought up to believe. We’ll also look at how to redefine our relationship with stress to maximise performance and mental health, by identifying key skills to help see stress through a new lens.
View event detailsA Guide to Understanding Policy Wordings
Join us for this webinar were Diane Jenkins will provide knowledge and understanding of basic policy wordings for general insurance business. Know how to apply knowledge of principles concerning the operation of policy conditions affecting claims for general insurance business
View event detailsVulnerable Customers
Alan Chandler, Chartered Insurer, will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA defines vulnerable customers, the measures all firms are expected to put in place and how the requirements on all firms have changed to make sure the most vulnerable are protected going forward.
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Grapevine Talk - Characteristics of a Good Communicator
Join us for our First Face to Face event where Jeff Heasman will teach us how the characteristics of a good wine can teach us a lot about the characteristics of a good communicator. This is an event not to be missed with Five different wines to taste.
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Utility extensions - a repeat of the pandemic expectation issues
The FCA Test case showcased the range of different perceptions about the scope of disease cover. There are residual issues that are likely to litigate but we broadly know where we stand on the core issues. But misunderstandings about business extensions are not limited to disease covers – in particular, utility failure cover is provided generally on two fundamentally different bases (with a hybrid variant for good measure), threatens aggregation over a wide area if there were to be an extensive power outage, and would inevitably reveal misunderstandings about the extent to which the loss of internet sales might or might not be covered. In the light of the above, this session will explore aspects of a power outage scenario and highlight the potential for further disputes mirroring that over covid-19.
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Managing Conflict
This session is designed for all employees, particularly those with customer service and customer care facing roles, and will cover techniques and approaches to manage conflict.
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An Overview of Motor Trade Insurance
Join us for this webinar where the presentation, provided by Alan Chandler one of the most popular insurance presenters in the UK, will provide an overview of the main covers for a Motor Trader and where brokers make mistakes when setting up covers
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How to Identify Potential Recoveries & Not Miss an Opportunity - a Legal Perspective
Whilst working within a busy insurance industry it is all too easy for a recovery to be missed, evidence disposed of and the opportunity to recover money for insurers to be lost. This webinar will explain the legal bases required in order to pursue a successful claim and what you need to look out for in order to identify whether there is a potential recovery.
View event detailsWomen’s Forum: Don’t be a passenger in your own career, take the driving seat
Do you pay attention to the opportunities around you? Do you ever feel discouraged to take a risk? Are you unsure of your career and what to do next? Do you seek change? Join Sandra Llewin for this insightful webinar to learn more about yourself and how to take the lead in your career.
View event detailsDirectors and Officers Insurance Overview
Join us for this webinar that will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims
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The Art of Public Speaking
Join us for our first face to face event where we welcome Grant Scott former Vice President of the Chartered Insurance Institute who will be talking on the Art of Public Speaking where you learn how to approach all the aspect of Public Speaking.
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M92 Revision Course - Business and Finance in Insurance
This M92 course is limited to 20 members and will be delivered over 2x three hour revision sessions which will cover all the main aspects of the CII diploma subject M92 business and finance module.
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MO5 Revision Course - Insurance Law
This MO5 remote course is limited to 20 members and will be delivered over 2 three hour revision sessions which will cover all the main aspects of the CII diploma subject MO5 insurance law module.
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Cyber Security and Counter Fraud Controls
This webinar is aimed at SMEs within the financial services and insurance sectors looking to improve their own cyber security and counter fraud controls. It will also be of interest to individuals that manage cyber security policies and claims on behalf of their customers and clients.
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Customer Service - What's That Again
Join Bernard Thornton for this webinar where he will look at the importance of customer service, both within the profession and to the outside world
View event detailsFCA Pricing Practices: Product Governance and Auto Renewals
Following member feedback, we are delighted to welcome back Jill Hambley, Insurance Compliance Services to provide two further updates on the FCA's Pricing Practices. This session will focus on the pricing requirements, but also concentrate on Product Governance, the changes taking effect from 1st October 2021 and what this means for manufacturers and distributors.
View event detailsSSAS Masterclass
Join us for an evening with Nathan Bridgeman and Martin Tilley who will talk on what SSAS is and Why SSAS and SSAS v SIPP which will be an informative and enjoyable evening
View event detailsFCA Pricing Practices: Pricing & Reporting
Following member feedback, we are delighted to welcome back Jill Hambley, Insurance Compliance Services to provide two further updates on the FCA's Pricing Practices. This session will focus on the Pricing Rules and associated reporting requirements, which are due to come into force from 1st January 2022.
View event detailsFloodFlash an Alternative to Traditional Flood Cover
Join Oliver Fielding and Ola Jacob Raji from Floodflash for this webinar where they will give an overview of FloodFlash cover including parametric insurance and how it works compared to traditional flood cover
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IF1 Remote Revision Course - Insurance Legal and Regulatory
This interactive training course, delivered in two sessions, will provide an opportunity for participants to build their insurance knowledge and practice multiple choice questions.
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