Previous events
All previous events
The Consumer Duty Skills Toolkit Part 2
Join Jeff Heasman for the 2nd part of this 2 part webinar where he will discuss the Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important.
View event detailsThe Consumer Duty Skills Toolkit Part 1
Join Jeff Heasman for the 1st part of this 2 part webinar where he will discuss the Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important.
View event detailsWEBINAR - Resilience for Good Mental Wellbeing
Resilience is fundamental to good mental health and success in business/work and life. This webinar explores how we can all develop resilience in ourselves and in our teams. This will include practical advice and tools to help you to build your and your team's resilience. The session is a mix of slides and interactive discussions designed to ensure effective learning in a short timeframe.
View event detailsInsuring non-tangible assets
Join Diane Jenkins for this webinar on Insuring non-tangible assets where In the modern business world, many businesses have valuable but non-tangible assets. Purchasing adequate insurance for such assets can be difficult. This session looks at the main types of intangible assets and the current insurance position for these
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Networking – a professional approach
Join Nick Thomas for this webinar on where he explains how Networking has massive benefits to individuals and organisations on multiple levels, and yet many neglect it completely, go through the motions or treat it solely as an opportunity to get out of the office and blow off some steam. This session emphasises a professional and structured approach to networking; exploring overall networking strategy, how to optimise results from specific events, and pays particular attention to networking for sales. It gives delegates the tools and insight to raise their networking game and reap the rewards for themselves and their employers
View event detailsWEBINAR - The Highway Code Changes 2022 and their Implications for Motor Insurance
On 29 January 2022 some significant alterations were made to the Highway Code, known and trusted for many decades as the ‘Road Users’ Bible’. This webinar goes into detail on the provisions of the new Code and how they can be communicated to clients. It also looks at how they are likely to affect different classes of Motor insurance and it will be of value to insurance personnel dealing with Motor underwriting, claims or client facing in any way.
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Working with bereaved vulnerable clients with empathy and understanding
Join Julie Bird from the charity YESS for this webinar where she will talk about How to effectively communicate and understand difficulties of working with vulnerable bereaved customers showing empathy and understanding in relation to grief and loss
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Empathy and Bereavement Webinar
Join Stacy Moore for this webinar where she will talk about understanding the difference between sympathy and empathy, raise your awareness of the three types of empathy, explore how to show empath and consider ways to support employee psychological wellbeing.
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How to Raise your Visibility for Career Success in uncertain times
Join Susan Heaton-Wright for this Webinar on How to Raise your Visibility. Have you every wondered how is it that some people rapidly climb the career ladder whilst others – who might be equally as good, remain at a lower level?
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FCA Consumer Duty and Compliance Update for GI
This session will include an update on Product Value Assessments. Both brokers and insurers have an important role to play. This session will ensure you understand what it is you have to do and what changes need to happen in year two of the process to ensure it all gets done. We will also cover the current position on multi-occupancy insurances following intervention by the government and an update on the FCA’s work on Appointed Representatives.
View event detailsHow to read, understand and apply laws
In this session, Jeff Heasman combines over 20 years of experience studying law, working with the law and teaching law to students and professionals across the world, to provide invaluable skills that will help you read laws more quickly, better understand those laws and then apply them in a logical and clear way, whether for a case study as part of a professional qualification or for when providing advice to a client
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Guided Tour around Lloyd's of London- 8th November 2022
Presentation and tour history of Lloyd's and how the markets run today.
View event detailsBrush Party
Are you the next Van Gough, Turner or even Jaxon Pollock then join us for our next social event and discover a new way to unwind Leave your cares behind. Enjoy a great night out, and go home with a one-of-a-kind masterpiece, created by you. Most people don’t believe in their own creativity when it comes to art, but we’re about to change that with our fun events. We’re not any old Paint Night – We’re Brush Party! From newbie to seasoned painter, we have something for everyone! Our fun approach makes painting easy… So come along and discover your artistic side! Followed by a Buffet and a chance to catch up with your colleagues
View event detailsAll Change: 2 years in which the Supreme Court transformed the way we and our clients do business
From the FCA Test Case on business interruption to the Uber Test Case, the decisions on vicarious liability to the judgments on professional negligence, the Supreme Court has certainly had a busy and productive couple of years. The Supreme Court has handed down a series of judgments that not only significantly impact the way we work as an insurance industry but also the risk management advice we should always be considering when interacting with our clients. This webinar will provide an overview of the key judgments of the Supreme Court over the past two years and how they impact our industry and our clients.
View event detailsHuman v Automated Decision-Making: have we gone too far?
We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions. There is a fine balance to be struck. Based on doctoral research being conducted by Jeff Heasman and other sources of research and industry insights, this thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.
View event detailsHow to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies
Brokers increasingly face PI claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods. Recently a broker was successfully sued for failing to give any guidance around indemnity periods to a manufacturer who had a twelve-month indemnity period. Nothing was ever recorded by the broker about the fact that twelve months was almost certainly inadequate, in fact it was the Loss adjuster after the fire took place that educated the client on setting correct indemnity periods, unfortunately too late for all concerned. This webinar looks to make sure this does not happen to you or your staff. This one-hour webinar provided by Alan Chandler, one of the most popular presenters in the UK, will examine all the different factors a client needs to take into account when setting an indemnity period. The presentation will include guiding clients who are on a Gross Profit Bi basis, a Gross Revenue or Fees basis and will also include how an Increased Cost of working only policy should deal with prospective losses over 12 months.
View event detailsWhere do I begin? Researching, structuring and writing coursework assignments
Using his experience as a lifelong learner, a professional trainer, a university lecturer and Dean of Faculty, Jeff Heasman delivers this practical and interactive webinar aimed at candidates studying towards CII and PFS qualifications that include a coursework element. With no tutor support and having to complete coursework assignments alongside a hectic professional life, this webinar teaches candidates key study skills to help them get started with their assignments and ensure they write the best possible submission.
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How financial advisers can use social media to raise brand awareness and generate leads
'Out of sight out of mind'. Social media is a great way to stay connected to not only new prospective clients, but existing ones too. If you want to be remembered you have to be visible. Having a strong social media presence allows a brand to develop business partnerships, reduce marketing costs and improve sales. This training will be about learning how to use social media in a compliant yet creative way.
View event detailsWoman's Network: Building your Business
Join Toni Dines for this webinar where she will talk about the success and pit falls of starting up your own business including: Taking an idea to a launch First year - what went wrong, what went right, lessons learnt. Year 2-3 - what went wrong, what went right. How to invest in your business and how to assess growth needs Definable goal setting, measurable delivery against them and why that’s important, Year to date – achievements and assessing the future Mental health and selfcare throughout the above
View event detailsCreating Safe Psychological Work Environments
There is significant evidence that individuals’ performance is negatively impacted when they feel unsafe or frightened. This could be caused by micro aggressions; a toxic work environment; bullying or even individuals being ignored or constantly interrupted. We want talent to thrive not leave! And sadly I have heard of incredible talent leaving organisations due to the negative environment. Whilst these environments need to change, we can only change ourselves and how we respond to these situations. We can make a more informed choice about how we respond, if we understand what happens neuroscientfically. once we are consciously aware of what is happening we can start to respond differently, as well as identify when others are being affected by the situation. Using our training and knowledge of neuroscience and expertise in spoken communication, we have created a unique and invaluable course to support talent.
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