Previous events
All previous events
WEBINAR - Consumer Duty and the Impact on Claims Handling
The FCA is determined to establish a consistent level for customer experiences and create better customer outcomes. The new rules come into force on the 31 July 2022 and will be fully implemented by the 30 April 2023. This session is delivered by Nick Thomas with specialist claims consultant James Tye and will help brokers and insurers alike to understand the criticality of this enhanced responsibility.
View event detailsSURE: a new technique to ensure clients have understood your advice
We naturally ask the client if there is anything they didn´t understand and often, the client replies “No”. Or we ask if everything was clear and the client answers “Yes”. But can we rely on these answers as being an accurate reflection of whether the client truly has listened to and understood that advice? The answer is NO!! That is why, in this webinar, Jeff Heasman will outline his SURE technique for insurance and financial services professionals, based on concept checking, a method traditionally used in language teaching.
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Diploma in Insurance Online Training Programme
The Insurance Institutes of Anglia, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Diploma in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Dip CII in 15 months through structured learning. If you would like to advance your CII qualifications, now is the time to do so.
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Guided Tour around Lloyd's of London- 8th November 2022
Presentation and tour history of Lloyd's and how the markets run today.
View event detailsCert CII Fast Track Remote Learning Programme
The Insurance Institutes of Anglia, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Certificate in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Cert CII in 14 weeks through structured learning. If you would like to advance your CII qualifications, now is the time to do so.
View event detailsBrush Party
Are you the next Van Gough, Turner or even Jaxon Pollock then join us for our next social event and discover a new way to unwind Leave your cares behind. Enjoy a great night out, and go home with a one-of-a-kind masterpiece, created by you. Most people don’t believe in their own creativity when it comes to art, but we’re about to change that with our fun events. We’re not any old Paint Night – We’re Brush Party! From newbie to seasoned painter, we have something for everyone! Our fun approach makes painting easy… So come along and discover your artistic side! Followed by a Buffet and a chance to catch up with your colleagues
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All Change: 2 years in which the Supreme Court transformed the way we and our clients do business
From the FCA Test Case on business interruption to the Uber Test Case, the decisions on vicarious liability to the judgments on professional negligence, the Supreme Court has certainly had a busy and productive couple of years. The Supreme Court has handed down a series of judgments that not only significantly impact the way we work as an insurance industry but also the risk management advice we should always be considering when interacting with our clients. This webinar will provide an overview of the key judgments of the Supreme Court over the past two years and how they impact our industry and our clients.
View event detailsHuman v Automated Decision-Making: have we gone too far?
We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions. There is a fine balance to be struck. Based on doctoral research being conducted by Jeff Heasman and other sources of research and industry insights, this thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.
View event detailsCelebrating our Differences
Do we stop to consider what it is like to be us, and recognise how we can celebrate the difference in all of us? Learn how we can become self-aware of our own behaviours and enrich our perspectives and views of others. In this interactive and engaging session, Joanne Lockwood speaks about what you can do right now to step up and step in to celebrating the differences in all of us and the strength it brings.
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How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies
Brokers increasingly face PI claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods. Recently a broker was successfully sued for failing to give any guidance around indemnity periods to a manufacturer who had a twelve-month indemnity period. Nothing was ever recorded by the broker about the fact that twelve months was almost certainly inadequate, in fact it was the Loss adjuster after the fire took place that educated the client on setting correct indemnity periods, unfortunately too late for all concerned. This webinar looks to make sure this does not happen to you or your staff. This one-hour webinar provided by Alan Chandler, one of the most popular presenters in the UK, will examine all the different factors a client needs to take into account when setting an indemnity period. The presentation will include guiding clients who are on a Gross Profit Bi basis, a Gross Revenue or Fees basis and will also include how an Increased Cost of working only policy should deal with prospective losses over 12 months.
View event detailsWhere do I begin? Researching, structuring and writing coursework assignments
Using his experience as a lifelong learner, a professional trainer, a university lecturer and Dean of Faculty, Jeff Heasman delivers this practical and interactive webinar aimed at candidates studying towards CII and PFS qualifications that include a coursework element. With no tutor support and having to complete coursework assignments alongside a hectic professional life, this webinar teaches candidates key study skills to help them get started with their assignments and ensure they write the best possible submission.
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How financial advisers can use social media to raise brand awareness and generate leads
'Out of sight out of mind'. Social media is a great way to stay connected to not only new prospective clients, but existing ones too. If you want to be remembered you have to be visible. Having a strong social media presence allows a brand to develop business partnerships, reduce marketing costs and improve sales. This training will be about learning how to use social media in a compliant yet creative way.
View event detailsWoman's Network: Building your Business
Join Toni Dines for this webinar where she will talk about the success and pit falls of starting up your own business including: Taking an idea to a launch First year - what went wrong, what went right, lessons learnt. Year 2-3 - what went wrong, what went right. How to invest in your business and how to assess growth needs Definable goal setting, measurable delivery against them and why that’s important, Year to date – achievements and assessing the future Mental health and selfcare throughout the above
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Quantum & Delay: Scope, cost, methodology and duration of building repairs
The scope and methodology of building repairs directly impacts the cost and duration of any repair. This webinar will look at how we assess these, as well as provide some case examples.
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Creating Safe Psychological Work Environments
There is significant evidence that individuals’ performance is negatively impacted when they feel unsafe or frightened. This could be caused by micro aggressions; a toxic work environment; bullying or even individuals being ignored or constantly interrupted. We want talent to thrive not leave! And sadly I have heard of incredible talent leaving organisations due to the negative environment. Whilst these environments need to change, we can only change ourselves and how we respond to these situations. We can make a more informed choice about how we respond, if we understand what happens neuroscientfically. once we are consciously aware of what is happening we can start to respond differently, as well as identify when others are being affected by the situation. Using our training and knowledge of neuroscience and expertise in spoken communication, we have created a unique and invaluable course to support talent.
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FCA Consumer Duty and Product Governance update for GI
The FCA want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers and they wish to drive a healthy and successful financial services system in which firms can thrive and consumers can make informed choices about financial products and services. They consider that firms are not consistently and sufficiently prioritising good consumer outcomes and this causes consumer harm and erodes consumer trust. With final rules published on 27 July 2022 this talk will update you as to what now will be needed.
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Qualification pathway to ACII
Fast track your future. This session is intended for anyone currently studying a CII general insurance qualification at any level up to ACII. The focus of the content will be on what comes next after the CERT, with particular emphasis on coursework.
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Optimum Productivity and Performance at Work
Join Nick Thomas where This session looks at how we can optimise our productivity and performance at work. We examine the modern challenges to effective productivity, and how the remote or hybrid work environment has only emphasised the need for professionals to take control of their own motivation, focus, and execution. The session will show you how only an integrated approach can support sustainable performance over time, how to ‘get into the zone’ for peak performance in the moment, and the surprising truth about what really motivates us
View event detailsM05 Revision Day
This intensive revision course is designed to help you develop your exam technique and knowledge for the MO5 module. This one-day webinar will help delegates wherever they are in their MO5 journey, at the beginning or at the end revising for their multiple-choice examination.
View event detailsBreaking the Bias:
Join Susan Heaton-Wright for this webinar on breaking the bias where this is a topic for everyone. There is huge value in understanding why bias is detrimental to any business; why we ALL have unconscious bias; how being consciously aware of decisions we make and how to use communication to qualify our decisions. Everyone benefits from making unbiased decisions. Let’s develop this skill so talent is recognized and rewarded.
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