Forthcoming events
This month
A plain English overview of reinsurance, including how reinsurance premiums affect the price charged to policyholders.
Reinsurance premium increases have been one of the most significant causes of the current hard market for policyholders, it will also change cover offerings in a soft market, and that is why it is essential that all brokers, underwriters, and claims staff have a basic overview of how reinsurance operates. This webinar will be presented by Alan Chandler, one of the most popular speakers in the UK. Alan will explain why reinsurance is so essential, the different types of reinsurance and how reinsurance can significantly affect policyholder’s premium and cover.
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Beyond the Policy: Cultural Insights from an International Insurance Journey
In this inspiring and insightful webinar, Jeff Heasman shares lessons from work travels across Asia, Europe, and Latin America. Discover how culture shapes the way risk is understood, relationships are built, and business is done. Through real-world stories and practical takeaways, this session will help you sharpen your cultural intelligence and rethink how you engage with not just clients, colleagues, and markets, but ordinary everyday people, across the world
View event detailsCrossing the Line: When WhatsApp Messages Create Binding Contracts
Increasingly, key agreements in insurance and financial services are formed through everyday tools like WhatsApp, SMS, and email. But when does an informal message cross the line into a legally binding contract? The recent case of Jaevee Homes Ltd v Fincham provides a striking reminder: digital communications, even those that seem casual, can amount to enforceable agreements with serious financial consequences. For professionals in insurance and financial services, where trust, compliance, and clarity are paramount, this raises urgent questions about how we communicate with clients, brokers, underwriters, and third parties. This webinar will unpack the key legal principles of contract formation in the digital age, explore the implications of Jaevee Homes v Fincham, and equip you with strategies to safeguard your communications. You’ll walk away with a clear framework for managing digital correspondence without stumbling into unintended obligations.
View event detailsThe Great CPD Debate: 15 Hours No More?
Join us for an interactive debate on one of the most hotly contested topics in the industry: the FCA's proposal to scrap the minimum 15 hours CPD requirement. Should CPD be about hours, or demonstrating outcomes? What are the risks of removing a standard, and what are the benefits? This session will challenge assumptions, engage the audience, and explore what high-quality professional development should look like. Come with your views! The audience will help shape the discussion
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The missed opportunity on business leads - how UK employment trends are changing yet the financial services sector is lagging behind in its offerings
During the last twenty years there has never been more changes in employment trends in the UK - yet in many cases the insurance industry has been slow to change. This presentation will point out the business opportunities that have arisen due to these changing trends and why they have often been missed. Small business numbers have increased by 2.2 million since 2000! Many more people are now working from home, many more people are now giving advice, many immigrant groups have arrived to provide valuable skills - the demand for commercial insurance products has changed dramatically, but in many cases the policies and sales processes offered are still stuck in the last century! The insurance industry has often been slow to respond to changes in demand and this presentation looks at how employment practices have changed and will continue to change dramatically, and how brokers could increase remuneration if they start amending their processes to make them line up more accurately with the needs of the changing employment sector. The FCA estimate that 40% of SME's are under insured and at the end of 2024 around 80% did not have any cyber cover at all. There will be stacks of interesting facts and figures in this presentation that will get intermediaries and insurers thinking about whether they are making the most of the business opportunities brought about by changing employment trends within the UK.
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Next gen – compliance as a constant in your career?
This is a special session designed for young people in the industry who may not have had the same on-boarding or want to have a safe space amongst fellow industry colleagues to ask the questions that they’ve always wanted to ask! We will look at what the conduct rules mean to staff and how personal conduct can affect employability in the future. We will then focus on some of the key issues of the day such as cyber, AI, climate and, critically, what can be done to attract young people into the insurance industry. Hosted with drinks and food and a chance to Network
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Bridging the Generational Gap – overcoming the challenges dealing with older and more experienced clients
When Nick first wanted to move into sales roles in his mid-late twenties, he was told he did not have enough grey hair. Thirty years later, and sadly this is no longer a problem he faces! However, a consistent theme in conversations with our clients, are the challenges that their younger, inexperienced employees face engaging with more experienced clients. This might include young underwriters with experienced brokers, as well as young brokers dealing with older clients and prospects. This session explores some of the key challenges and provides practical tools that young professionals can use to overcome them.
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The Insurance Market Cycle and the Soft Market
This session is the first in a series of two that focus on the soft market; both can be run standalone. This session explores how the insurance market cycle operates, and how the current soft market has evolved, before turning to the implications for both insurers and brokers. Finally, we explore some core strategies for both protecting existing account revenue and winning new business in this environment. Trainers – Nick Thomas and David Hole
View event detailsBoom Battle Bar - Social Event
Join us for a fun evening at Boom Bar Stevenage and this event includes: Axe Throwing (2 lanes) 19:00-20:00 Darts (1 lane) 20:30-22:00 Shuffleboard (1 table) 20:30-22:00 Batting Cage 20:30-22:00 The fun does not stop there as not only the chance to socialise with your colleagues but also includes a drink token and buffet.
View event detailsSoft Market Skills
This session is the second in a series of two that focus on the soft market; both can be run standalone. This session builds on the learning from the first session to provide some key skills for mitigating and leveraging the soft market challenges. Trainer – Nick Thomas
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Vulnerable Insurance Customers
There has been an increased focus upon the needs of vulnerable customers by the FCA in recent years. Regulatory returns now refer to how many customers with a vulnerability have been identified and what actions have been taken to address those vulnerabilities. There are many resources available to those working in our industry to promote understanding of the legal basis of this approach however, most of this workshop cites examples of the consequences of failing to recognise vulnerabilities and how insurers and brokers may have better handled the situation
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