How to Build Solid Trust and Rapport in Seconds
The Personal Finance Society Ipswich Committee, in association with the Insurance Institutes, is delighted to present the second of our exclusive 1-hour soft skills training seminars with Bernie De Souza, the UK’s #1 Soft Skills Coach.
Wednesday 3rd December 2025
Topic: How to build solid trust and rapport in seconds, both face-to-face and over phone/video calls.
Learning Outcomes:
· Get your prospect to choose you in the first few seconds.
· Use the exact words to connect with everyone you meet.
· Understand what prospects look for in people.
· Create an instant bond with prospects.
· Why the subconscious mind drives rapport decisions.
· Recognize visual triggers that create trust.
· Use tone to relax the prospect.
· Know how long it takes for rapport to be established.
How to Register?
Registration is available to all CII Members and will be free of charge. It will be online via Teams. The link will be sent once you book onto the event.
Please note that there is no need to re-book for this session if you signed up for both sessions originally.
Venue
- Online event
To view our image and video capture consent statement, please click here.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.