Festival Risk Management and Claims Handling Conference

The Insurance Institute of Ipswich Suffolk & North Essex invites you to join us for our all day Conference on 16th September 2025

We're right in the heart of festival season - from small niche events to the larger scale weekend festivals that attract thousands of visitors across the UK. As the industry navigates the complexities of this year's events, it's the ideal time to examine what we can learn and how we can better prepare for the 2026 season.

What risks are involved and how do we, the Insurance Industry play our part in managing that risk?

How does the client start to plan for the event - identifying risks, planning for all eventualities.

What happens when things go wrong?

What coverage might be available?

How do we manage major claims in an ever more litigious society?

We have experts from Clients, Brokers, Insurers, Solicitors, and Loss Adjusters ready to help answer these and other questions.

Come along for the day and find our more.

Refreshments and lunch will be provided.

Parking is free to attendees.

Speakers from Live Nation, Tysers, Miller, Hiscox, HCR Law, and Crawford.

Date and Time

16th September 2025 from 9am to 6pm including a cash bar in the last hour for networking.

Location - Venue 16 - 312 Tuddenham Road, Ipswich, Suffolk, IP4 3QJ

Learning Objectives

By the end of this session, participants will be able to:

• Identify Key Risks Associated with Festivals
• Understand common and emerging risks related to public gatherings, entertainment events, and temporary structures.
• Assess physical, financial, reputational, and legal risks associated with festivals.

• Understand Effective Event Risk Planning
• Learn the steps to proactively plan for risk mitigation, including safety protocols, contingency planning, and stakeholder coordination.
• Explore the importance of risk assessments, licensing, contracts, and vendor due diligence.

• Recognise What Happens When Things Go Wrong
• Examine real-life case studies where festivals experienced serious incidents (e.g. crowd crushes, weather events, security breaches, cancellations).
• Understand immediate response protocols including emergency services coordination, communication strategies, and documentation.

• Explore the Role of Insurance in Festival Planning
• Identify the types of insurance coverage typically required for festivals (e.g., public liability, cancellation, weather, terrorism, equipment).
• Understand the role of brokers, underwriters, and the claims process in advance of a potential issue.

• Manage Major Claims in a Litigious Environment
• Learn how to navigate complex claims, especially in the face of legal challenges, reputational damage, or regulatory scrutiny.
• Discuss strategies for working with legal teams, insurers, and crisis communication professionals during and after major claims.

• Apply a Risk-Based Mindset to Future Festival Planning
• Incorporate lessons learned and risk intelligence into future event design.
• Develop a proactive culture of safety, compliance, and resilience across festival teams.

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