Previous events
All previous events
WEBINAR - How to Raise your Visibility for Career Success
How is it that some people rapidly climb the career ladder whilst others, who might be equally as good, remain at a lower level? Having studied very successful people; watching their behaviour, actions and attitudes, I have identified key engagements these successful people do in order to be visible to decision makers. And in this time where cuts are being made, you want to be the go to person: the person who is positively noticed – and I don’t mean the loudest person: the last person standing when difficult decisions are made.
View event detailsEnabling Women's Careers - 1st Session - Empowerment
We are excited to announce that we have joined forces with our local institutes to bring you monthly sessions to Enable Womens Careers. This is the first of our joint sessions where Caroline will design and facilitate collaborative sessions on a monthly basis. These sessions will not be recorded as we aim to create a safe space for members to express themselves and grow as the months progress. Futre topics will be determined by the members each month. These sessions are for all levels for PFS and CII.
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Hawkins Webinar - Should a Building be Demolished Following a Fire?
In this session Yang will demonstrate the methodology and technology Hawkins uses to conduct structural assessment of fire damaged structures.
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IDD Complaint Handling
"The course will give you an in depth understanding of complaint handling in a regulated environment. We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them. We’ll also explore the impact of the new Consumer Duty on complaints handling with particular focus on good outcomes for our customers. Through using interactive exercises and realistic scenarios we will run through examples of complaints and the ways we should and should not handle them."
View event detailsWEBINAR - Networking - a professional approach
Networking has massive benefits to individuals and organisations on multiple levels, and yet many neglect it completely, go through the motions, or treat it solely as an opportunity to get out of the office and blow off some steam. This session emphasises a professional and structured approach to networking; exploring overall networking strategy, how to optimise results from specific events, and pays particular attention to networking for sales. It gives delegates the tools and insight to raise their networking game and reap the rewards for themselves and their employers.
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Hawkins Webinar - The Perennial Problem of Bulk Cargo Liquefaction
Nico’s presentation will answer the following questions: · What is liquefaction? · Which cargoes pose a risk when carried? · How can that risk be mitigated?
View event detailsAnnual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsWEBINAR - Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector. We will examine how customer service can be improved by both businesses and individuals, and look at the vital role service has to play in restoring the trust that is so important to all business relationships.
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Hawkins Webinar - Escape of Water: Really a Materials Problem?
Chun Chan will discuss how the fault is often placed on a defective component when an escape of water occurs, and how Hawkins investigates other potential causes to identify the real issue.
View event detailsManufacturing Industry focus
Join Diane Jenkins for this webinar where this session on manufacturing is the first of a series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
View event detailsHospitality Industry focus
Join Diane Jenkins for this webinar where this session on Hospitality is another of our series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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Webinar – Let's Talk Menopause
The menopause can have a big impact on the daily lives of employees and, in turn, have a negative impact on their performance and attendance at work. This session aims to help raise awareness of the challenges it can cause and the simple actions that can help women thrive in the workplace.
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Hawkins Webinar - The Use of Drones to Inspect Fire-Damaged Buildings
This session will look at how drones can overcome the challenges of restricted access and assist in the production of comprehensive illustrated reports.
View event detailsWEBINAR - Overcoming Client Objections to Buying Non-Core Policies
In a difficult economic environment, clients often buy less insurance. This session looks at various non-core policies (outside main property and liability classes), such as Personal Accident and Cyber, and identifies the benefits these policies provide for clients.
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Developing Assertiveness Webinar
This course is designed for new managers, leaders and those dealing with people face-to-face and on the phone regularly.
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Hawkins Webinar - The Need for Speed: Estimating speed in collision investigations
This session will cover methods in which an expert might estimate vehicle speeds, including a discussion on their reliability and limitations.
View event detailsDefined Benefit Pension Advice External CPD Event with Peter Lawlor of Expert Pensions
Join Peter Lawlor for this face to face event where he will discuss Defined Benefit Pension
View event detailsWEBINAR - Women in Leadership: Developing Confidence and Impact when communicating with others
Communicating as a leader is a necessary skill for any leader. For female leaders and emerging leaders, these are particularly important to ensure you lead, make an impression and engage with your teams. In this interactive masterclass Susan will use elements from her Communications methodology, Superstar Communicator™, sharing Top Tips to ensure you have presence and impact when communicating as a female leader.
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