Previous events
This month
MK Pride Festival 2025 Campbell Park
We are delighted to announce that the Insurance Institute of Bedford and Milton Keynes will be participating in this vibrant celebration of love and diversity at the Milton Keynes Pride Festival at Campbell Park Overgate, Milton Keynes MK9 4AD. The CII is actively encouraging members to support equality, diversity and inclusion. Join us and don’t miss out on the fun and festivities! No registration or booking required, just come along and support the event.
View event details
WEBINAR - Insurance Principles
The 6 insurance principles are the foundations of insurance. The main concepts underpin all insurance interactions ensuring that the business of insurance is fair and equitable for all. This one hour course takes a look at each of the principles in turn and how they relate to the insurance contract & claims that may arise. This course is suitable as a taster for those new to insurance who wish to better understand how insurance works in the world today.
View event details
WEBINAR - How to Avoid Claims Related Complaints
• Deal with FNOL contact in the most efficient and empathetic way • Understand the benefits and personalised approach to telephone contact as the primary means of communicating with customers • Ensuring that system generated diary events to update other parties are not neglected or moved on in preference to dealing with customer communications • Proactively manage and maintain the expectations of customers who have made claims throughout the process
View event detailsAll previous events
WEBINAR - Building Barriers to Burnout & Bridges to Brilliance
A report from Deloitte suggests that 77% of employees have experienced burnout at their current job. This workshop will empower you as an individual and an organisation to prevent, recognise and overcome burnout.
View event details
Enabling Womens Careers - Confidence, Calm and Courage - Thriving beyond your comfort zone
In this workshop we are going to take a dive into Confidence Calm and Courage and exploring what might be holding us back and how we can all thrive beyond our comfort zones. This session will be live online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
View event details
Understanding the Market Cycle
What causes a market cycle and are we heading into a soft market in 2025? Hard markets usually last around a maximum of three years and this latest one started in 2020. This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur in 2025.
View event details
Hops and Risk: what the evolution of beer teaches us about innovation in insurance
Join us for this Face to Face session where this fun and interactive session explores how centuries of brewing innovation, from monastic traditions to craft revolutions, mirror the forces reshaping the insurance industry today. By tasting 5 different beers, we will analyse how brewers have responded to cultural shifts, technology, regulation, and consumer demands and what insurance professionals can take as valuable lessons for designing resilient, customer-centric innovations.
View event detailsWEBINAR - Social Selling and Virtual Networking
• Understand the importance of networking in the business world • Understand the change in dynamic between buyer and seller and the implications for sales prospecting • Understand how to set yourself up on LinkedIn, and best practices for getting started • Understand where to use social media and when to step outside and develop a more direct relationship • Best practice tips and advice for the effective use of social media (specifically LinkedIn) for networking and new business acquisition
View event details
Mastering Time
Have you ever noticed that some people just seem to have more hours in the day and others are chasing their tails? What is it that some do so effectively that others struggle with? Join us on this live online session to explore how we can all become better at Mastering Time. In this session we will: - explore the 'time zappers's' - celebrate the things that we do well - dive into tried and trusted techniques - create new habits for effiency
View event details
WEBINAR - An Overview of Conflicts of Interest
This webinar provides an overview of the requirements of the Financial Conduct Authority to avoid conflicts of interest, and what to do should a conflict arise. Throughout the session we will look at examples of how Conflicts of Interest can arise and what can be done to effectively and compliantly manage them.
View event detailsAnnual General Meeting 2025
We need you! To get down to our AGM... Your local institute council invites you to attend their 2025 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsWEBINAR - Property Owners Sector Focus
• Understand the key issues facing the sector • Identify specific insurance solutions for the sector • Be aware of insurance market issues for the sector
View event detailsWEBINAR - Law of Tort
This course introduces the concept of tort and its relationship with insurance. In order to better understand, the course will explore the structure of UK law to determine how negligence forms part of the structure of civil law and how its rules form the basis of liability insurance. We will explore the torts in civil law and look at how they may relate to insurance and the cover that is provided to businesses & individuals. This course is ideal for those wishing to learn more about private law and how it is such an integral part of insurance
View event details
WEBINAR - Powerful Report Writing
Business report writing and business communication is an essential skill for decision making; business development and expansion. Using elements of the Superstar Communicator™ methodology, we share how to construct business communication; highlighting the most important information; focused information, calls to action and conclusions. We will focus on written and spoken communication. This is a vital skill to develop as a leader; to influence and aide decision making.
View event details
Neurodiversity 101
This 1-hour virtual workshop is designed to provide an accessible introduction to the concept of neurodiversity for employees at all levels of the business. This workshop will lead attendees through the language of neurodiversity, why it matters to the world and to business, and what the law says about providing neurodivergent employees with the adjustments they need. Attendees will learn about the ways in which all people have unique strengths and support needs, explore some common types of adjustments that neurodivergent people may request, and will come away with an understanding of some of the ways everyone can make a difference in fostering a neuroinclusive workplace.
View event detailsWEBINAR - The broker landscape
• Understand the different Broker Models in the UK insurance market • Understand how these drive differing behaviours in the market and in dealings with Insurers • Mirrors challenges facing Insurers in retaining close relationships with Brokers
View event detailsWEBINAR - Food for mood
Although your brain is only 2% of your body weight, it consumes 20% of the calories you eat. Learn how to fuel it right to get the best results and nourish your mind.
View event details
Business Interruption
For many businesses, when loss occurs, it’s not just the devastation of the loss of property facilities that they trade from, but the wider impact of having to temporarily close to allow the insurers to reinstate the property; it’s the loss of business and income. In this course, you will explore what business interruption is and the connection with property insurance. We will discover how business interruption can be set up, how cover is set and the typical policy extensions and exclusions that you can expect to find within a policy wording. Finally, we will explore how a policy will respond to such losses.
View event details
WEBINAR - Influencing and Stakeholder Management
This workshop will help delegates to understand how to manage expectations, use influencing techniques and adapt styles to suit stakeholder preferences, learn to negotiate win-win strategies with stakeholders to help execute plans successfully and use key frameworks and techniques when working with stakeholders.
View event detailsWEBINAR - Help your client retire with confidence by powering up your CRP
Striking the right balance between your clients' goals and their tolerance for risk during retirement can be tricky. With the Financial Conduct Authority's thematic review shining a light on retirement income advice, it's increasingly vital for firms to evaluate their Centralised Retirement Proposition (CRP) to ensure they are providing the best possible outcomes for clients as they draw down their retirement funds.
View event details