Events

In this workshop we are going to take a dive into Confidence Calm and Courage and exploring what might be holding us back and how we can all thrive beyond our comfort zones. This session will be live online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.

A report from Deloitte suggests that 77% of employees have experienced burnout at their current job. This workshop will empower you as an individual and an organisation to prevent, recognise and overcome burnout.

• Deal with FNOL contact in the most efficient and empathetic way • Understand the benefits and personalised approach to telephone contact as the primary means of communicating with customers • Ensuring that system generated diary events to update other parties are not neglected or moved on in preference to dealing with customer communications • Proactively manage and maintain the expectations of customers who have made claims throughout the process

The 6 insurance principles are the foundations of insurance. The main concepts underpin all insurance interactions ensuring that the business of insurance is fair and equitable for all. This one hour course takes a look at each of the principles in turn and how they relate to the insurance contract & claims that may arise. This course is suitable as a taster for those new to insurance who wish to better understand how insurance works in the world today.

Being able to manage your fear and show up with confidence is essential for career development. Fear could prevent you from showing up with confidence for meetings, your career development and your credibility. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations.

World Mental Health Day, observed annually on October 10th, is a global initiative established in 1992 by the World Federation for Mental Health to raise awareness about mental health issues and advocate for better mental health care worldwide.